Information Page - Online360

ALL EQUIPMENT ADVERTISED OR SOLD BY ONLINE360 IS INTENDED FOR LEGAL PURPOSES ONLY

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it / Fax: 086 537 0360

or use the contact form to the right or question form displayed on each product.

Due to the nature of our business we operate purely online and receive a high volume of enquiries daily. If there is anything in particular you require information on, or any query you would like us to attend to, we will be happy to provide you with a written response. Simply email us and one of our staff will be in touch as soon as possible. Online360 extends an appreciated Thank you to our customers for their continued shopping & support.

ELECTRONIC TRANSFERS ACCEPTED FROM ALL SOUTH AFRICAN BANKS INCLUDING:

CASH PAYMENTS - SELECT CASH DEPOSIT / EFT AT CHECKOUT FOR OUR BANKING DETAILS

All South African orders are handled by DHL, ensuring the fastest and safest possible delivery.

PLEASE SELECT OR CREATE A PHYSICAL DELIVERY ADDRESS AT CHECKOUT

Welcome to Online360, a South African based webstore that specialises in high-tech gadgets, electronic security, miniature & wireless cameras and spy equipment. All items in our store are sourced through reliable but competitive international suppliers.

We incorporate the latest technology and verification methods to protect your personal details and transactions.

Please read the Frequently Asked Questions section if you would like more information regarding item purchasing or delivery and feel free to contact us with any questions or requests. All Non-Cash Deposit / EFT purchases are completed through MonsterPay or PayPal. PayPal checkout prices will vary depending on the exchange rate.

MonsterPay Info:

It's Convenient
Pay online with your credit card, debit card, bank account or MonsterPay balance.
It's Fast
Checkout faster, no need to enter your payment and shipping info.
It's Private
MonsterPay does not reveal your financial information to sellers.
It's Safe
100% protection against unauthorised payments sent from your account.
It's Free
It's free to send money.
It's Global
MonsterPay is accepted worldwide, and can be used to make payments locally or internationally.
It's Easy
Send money to anyone or shop online in just a few clicks.
It's Trusted
Advanced fraud prevention keeps you safe and secure

MonsterPay is the payment of choice for buyers and sellers of thousands of tangible and digital products and services. Each day, we enable individuals and businesses in 200 countries and territories around the world to securely send and receive payments. Available on the web and through mobile devices, MonsterPay facilitates payments by working with the existing financial infrastructure of credit/debit cards and bank accounts. MonsterPay is a Setcom company. Founded in 1999, Setcom (Pty) Ltd has extensive experience in processing and managing payment transactions. Businesses such as Fly Mango, Interflora and Independent Newspapers count on us to provide a 24/7 enterprise-class infrastructure. Driven by an entrepreneurial spirit, we are the first to market with innovative products. In 2004, we launched the first person-to-person payment service in Africa. Today MonsterPay services more than 35,000 customers around the world. In 2007, we launched POLi, a product that uses customers’ Internet Banking to make real-time payments to merchants. SID replaced POLi in 2009 with improved security and features. Forthcoming products include RevoPIN, which enables PIN-debit cards to be used for purchasing on the Internet and mobile phones. Today, Setcom is recognised as a pioneer and innovator of online payments.

PayPal Info:

The world’s most-loved way to pay and get paid.

With PayPal, you'll check out lightning-fast and easily without sharing your financial info with the merchant. Link your bank account, credit card, and debit card to your PayPal wallet, then pay however you choose.

Every day, in 190 regions, and in 24 currencies, millions of people (84 million active PayPal accounts and counting) can pay and get paid faster and safer with PayPal. We'd love to have you join our community, too.

Q: Where is your store located and where can I view your products?

We are an online store only and do not hold stock of the products on display. Our products are shipped directly from the international suppliers. We source the latest products, negotiate the best prices, handle the payments and oversee the safe delivery of the items ordered to your door. We check stock availability on a daily basis and will not intentionally display a product that is out of stock.

Q: What are the delivery times on items purchased?

Delivery time is usually 8-15 business days. The individual estimated delivery time is specified on each items information page. You will normally be notified of any delays on items ordered or you can contact us and we'll supply you with the status of your delivery. Peak shopping / gift periods (Easter, Christmas, etc) may require a few additional days for delivery.

Q: How do I place an order for EFT or Cash Deposit payment?

First create an account with us. Add the item to your cart, proceed to checkout and select Cash Deposit or Internet Transfer. Once you've confirmed your order, you will be presented with (and emailed) a purchase order with our banking details. Complete your deposit or transfer with the purchase order number and your order is placed. You will receive an order confirmation once payment has been received. Optional: Fax or Email us the deposit slip or proof of payment to expedite your order.

Q: Can I cancel my transactions once they've been processed?

In most situations your order may be canceled, as long as it's within a few hours of the transaction. You will receive a full refund less the transaction charges.

Q: What if I don't like what I ordered?

Unfortunately refunds or returns are not offered on items that aren't damaged. If you are unhappy with your order, please contact us and we'll try our best to compensate you. This will also assist us in evaluating our suppliers and avoiding future issues.

Q: What if my items are damaged?

We spare no expense in getting your items to you safely but in the rare event of an item arriving damaged, we will supply you with a replacement, alternative item or a refund. Items damaged by you will not qualify for refund or replacement.

In the event of a damaged or lost software or user manual CD/DVD, we will supply you with a download link. Simply email us the product information or product code and we will forward you the web address or download link.

Q: Why do the PayPal prices sometimes vary from the original prices?

PayPal is an international payment gateway and all ZAR prices are first converted to US Dollars and then back to South African Rand. This will fluctuate depending on the current exchange rate but we offer a 3% discount on all these purchases.

Q: What are the shipping and delivery costs?

All prices include packaging, shipping and delivery but exclude any customs duties.

We charge you for the actual item, packaging, shipping & delivery charges only. All other charges (such as taxes, duties & V.A.T.) are the sole responsibility of the purchaser. If required, these will have to be paid to the delivery driver or courier.